Holiday Inn Express & Suites in Lake Zurich seeks a positive, service-oriented, energetic and self-motivated Guest Services Agent. The Guest Services Agent will report to the Guest Services Manager and will work closely with the Front Office team as well as other departments of the hotel.

The successful candidate will be welcoming with friendly attitude, be team orientated, be efficient and a good problem solver. The hospitality industry is unique in that it requires commitment 24 hours a day. Providing our guests with a great experience and anticipating needs to achieve the best possible service in the most caring and courteous manner so they will want to come back for more.

Responsibilities include but are not limited to:

• Greet guests and complete the registration process including: inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, create reservations, monitor noise levels and check indoor pool area, group arrivals/checkouts (with luggage handling)
• Assist guests with check-out including: ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment
• Demonstrate a thorough knowledge of hotel information as well as information/directions to local attractions, including but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer all guest inquiries
• Respond to guest inquires and requests and resolve issues in a timely, friendly, and efficient manner
• Resolve and negotiate solutions for guest satisfaction, as needed
• Receive, input, retrieve and relay messages to guests and staff members as needed
• Light Housekeeping and Maintenance as needed.
• Operate multi-line telephone

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Required)
• Front Desk: 1 year (Required)

Work Location: In person